Free express worldwide shipping • Authenticity guaranteed • Shop with confidence

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FAQ

SELL

The pre-loved market for luxury items can be a risky, fraught with fraud involving chargebacks and scams. Let us take away that risk and do the hard work for you. We love helping you streamline your wardrobe so that you use and love every piece. We offer competitive prices for you to either consign or sell direct to us.

See our sales page here for more info.

Simply submit your pictures to us via our online form to receive a quote within 24 hours. Once you accept the quote, post it off to us to get paid as soon the item is authenticated.

See our buy outright page here.

If you are not in a hurry to sell your item, we can help you sell your item for a small fee. Simply submit your pictures to us via our online form to receive a quote within 24 hours. Once you accept the quote, post it off to us to get paid once your item is sold for you.

See our consignment page here.

Express shipping on your item is complimentary worldwide via EMS or Auspost.

When you sell direct to us, we pay you out instantly with our money and take on the full risk of the item not selling. The difference in fee between consigning and selling direct is often 10-20%.

We go to great lengths to ensure you have provided us with the right photos and description for us to best assess pricing before you send in your item. On the occasion where the description or the photos does not match what we receive we reserve the right to alter the quote or refuse the item. The cost of the return would be covered by the seller.

Yes, we pride ourselves in only dealing with 100% authentic items. Firstly, our expert team of authenticators will authenticate check that all branding, materials, stitching, serials are all in line with the specific brands hallmarks. In addition, we will also use reputable third party authenticators such as realauthentication.com and Entrupy If the item is proved to be a counterfeit, we will return the item back to you with an administration fee of $200 to release the item.

Where you are selling direct to us, we will send you the funds within 24 hours of receiving and authenticating the item. Often authenticating can take between 1-3 business days. Where you are consigning with us, we will send your funds less the commission,within 24 hours of the buyers funds clearing in our accounts.

We transfer funds to you via EFT or Paypal.

See our Accepted Designers page.

All handbags and accessories for the brands mentioned above are eligible as long as they are in excellent condition. If you are unsure about the condition, please don't hesitate to submit your item for an assessment.

BUY

Authenticity is a must for us and we pride ourselves in only dealing with 100% authentic items. We authenticate through human authentication via careful, close inspection and we also use electronic authentication using two of the most reputable authentication expert services in the world – Entrupy and RealAuthentication.com. We have complete confidence in the items we sell. Our policy on all our items is 100% lifetime guarantee of authenticity or your money back.

See our Authenticity page here.

Unless otherwise stated as brand new, all items are preloved and have been used.

We do not do exchange or refunds for change of mind. We make every effort to describe and photograph/film every feature of your item to ensure there is no disappointment. In the very unlikely occasion that an item is proven to be a replica, we will refund you 100% compensating you for shipping also.

We use only trackable shipping methods, via EMS (Worldwide Express) or Australia post express. All shipping is complimentary; in some instances, we may request an extra fee for shipping are extremely large.

Free!