If your question is not answered here, please use the form on the Contact page to get in touch with us.

PRODUCT QUESTIONS
1. Are your bags authentic?
Yes! All the bags featured on The Purse Affair are 100% authentic.

2. What condition are the bags in?
As our bags are subjected to rental, it is impossible to guarantee that they will be in brand new condition. However, we always ensure that our bags are in excellent, mint condition with minimal wear and tear.

3. How many bags can I borrow?
For new customers, there is a maximum limit of one bag per person. We may, at our sole discretion, increase this limit for long-time and regular customers.

4. How long can I keep the bags for?
You can keep the bag for as long as you have paid for, usually for a period that you initially specified during the order process. The maximum period that you can keep the bag for is 3 months, or 12 weeks. We may, at our sole discretion, reduce or increase the maximum period a member can keep the bags for.

5. What if I want to keep the bag for a longer period?
If you would like to keep the bag for a longer period than you initially specified during the order process, please drop us an email at sales@thepurseaffair.com to let us know. The new rental amout must be paid up before the commencement of the new week of rental.

6. Why are some bags only available for weekly rental?
For some of our more popular bags, only weekly rental is available so as to ensure that as many of our members get a chance to rent and use the bag as possible. It will be stated on the individual bag’s info page the maximum number of weeks that a member can borrow the bag, per order.

For example, if you choose to rent a bag for a maximum of 4 weeks, you must return the bag after 4 weeks. However, you are free to re-submit an order for an additional 4 weeks of rental, which may or may not continue immediately after your initial 4 weeks, depending on whether there are other members who are waiting in the queue for the bag. 

7. Can I request for a bag that is not currently featured?
Of course! Please use the “Recommend A Bag” feature to inform us of bags that you would like to see featured on the site. Please provide as many details about the bag as you can.

8. What if I decide to keep the bag?
If you have fallen in love with the bag and cannot bear to be parted, please drop us an email at customerservice@thepurseaffair.com to discuss the cost of owning the bag. This will depend on the type of the brand and its availability, and is unfortunately not available to all bags. 

9. Can I reserve a bag? I only want to rent it from xx date to xx date.
Unfortunately, we do not allow reservation of bags. If a bag is listed as available on the site, anyone can rent the bag. To ensure that the bag will be available to you, our recommendation is to rent it as soon as it becomes available.
 

BAG IT NOW! PROGRAMME
1. What is the BIN programme about?
The BIN programme allows you to own a bag from our collection, by paying for it either through weekly installments (for 16 continuous weeks), monthly installments (for 4 continuous months) or paying the entire amount upfront.

2. Is there a catch? It sounds too good to be true!
There is only one condition for installment payments - it must be made for 16 consecutive weeks. Once there is a break in the rental period (e.g. borrow for 2 weeks, return, then borrow for another 2 weeks), the BIN does not apply anymore.

3. How does it work?
Basically, the BIN programme works like a weekly or monthly rental scheme - you choose either a weekly installment plan (like renting weekly) or a monthly installment plan (like renting monthly). Think of it as a savings plan - we're helping you save to own your bag! 

4. What if I've borrowed the bag before, and now want to be on the BIN programme?
The BIN programme kicks in when you indicate that you'd like to BIN a bag, and your first week of consecutive rental starts then. All previous rental records are not taken into account.

5. I want to borrow XX bag. Can I BIN it?
Unfortunately, not all bags in our collection are available for BIN. You can only BIN bags that are featured in the BIN collection.

6. I chose a weekly installment plan, but I'd like to finish paying the full amount earlier than 16 weeks.
Of course you can! Just contact us and we'll let you know what the balance payment is.

7. Help, the BIN bag I'm interested in is not available! 
Let us know which bag you're interested in - some BIN bags may only be out for rental, so you still have a chance to BIN them when they are returned to us.

8. I love this bag, but I don't want to BIN it - I only want to rent it for a while!
If you don't want to BIN the bag, and will be renting it for less than 16 weeks, please do contact us for a lower rental rate. The rates listed are applicable only if you choose to BIN.

USING THE QUEUE FEATURE
1. What is the Queue feature?
The Queue feature is activated whenever a bag has been rented out. If you would like to rent the bag, simply put it in your Queue and you will be notified when the bag becomes available for rent. It works like an online wish list, and you are free to add and delete bags from your Queue at any time.

2. How do I add a bag to my Queue?
At the bottom of each bag’s info page, you will find a “Add to Queue” icon if the bag is not available for current rent. Simply click on that icon, and the bag will be automatically added to your Queue.

3. How am I notified about a bag being released to me?
You will be sent an SMS notifying you that the bag you are on Queue for is available for rent. If you are still keen on renting the bag, the bag will then be released to you.

4. If a bag has been released to me, how do I check it out?
Simply log into your account, and look into your Queue page. From there, you can select the number of weeks you want to check the bag out for, and then complete the order process as per normal.

5. I've just joined the Queue for a particular bag. How long will I have to wait?
It is impossible for us to give you an estimate of the wait time, as the member who is currently renting the bag may extend the rental period, or other people may drop out of the queue. We will inform you via SMS whenever the bag is available for rental.

PROMOTION QUESTIONS
1. Do I get any discounts for long-term rental?
For monthly rentals, you receive a 10% discount upfront.
From the 2nd month (or 8th week) onwards, you receive a 15% discount on monthly rentals.
From the 3rd month (or 12th week) onwards, you receive a 20% discount on monthly rentals.

2. Are there any birthday incentives?
During your birthday month, you're entitled to an additional 10% discount off all new rentals and renewals. A birthday code will be emailed to you, which you can use during the checkout process.

DAMAGES / SECURITY
1. What happens if the bag I borrowed becomes dirty/damaged or lost?
Please do not attempt to clean or repair the bag on your own. Contact us immediately at customerservice@thepurseaffair.com or call us at 82486435 to arrange for a pickup and assessment of the damage.

2. How much will I have to pay if the bag becomes dirty/damaged or lost?
This will depend on the extent and nature of the damage. In most cases, we will charge you the exact cost of repairing the bag. In the event that the bag is lost or the damage is beyond repair, the full cost of the bag will be charged.

3. Where is the security tag?
The security tags are always located inside the bag, in a discrete location that does not detract from your usage and enjoyment of the bag in any way.

4. What happens if the security tag is damaged when I receive my bag?
Please contact us immediately if you receive your bag and discover that the security tag has been damaged.

5. What happens if the security tag is damaged?
If the security tag is damaged, it will be deemed that the bag has been damaged and the full cost of the bag will be levied.

6. Are the tags metallic? Will they set off any security devices?
No. Our security tags will not set off any security devices, so carry your bags with peace of mind! 
 

PAYMENT / DELIVERY
1. What payment methods are available?
Currently, only credit/debit cards is available through Paypal. We will be adding alternative payment methods in future.

2. When is payment due?
Payment is due before the rental period starts. If you are renewing your bag, payment for the new week's rental must be received before the commencement of the new rental week.

3. How long does delivery take?
Delivery typically takes place on the next working day. However, in extraordinary circumstances where delivery slots are full for the next working day, we will arrange for an alternative delivery time.

4. Can I request for a different delivery time?
Yes you may. However, this alternate delivery time must take place within 36 hours of placing your order.

Simply use the comment box during the check out process to notify us and we will contact you to arrange for an alternate delivery time. Please note, we do not deliver on Sundays or public holidays.

5. Is there a delivery fee?
No; there is no delivery fee for the first delivery attempt.

6. I completed my payment today, but I only want the bag to be delivered this weekend. Is this possible?
As stated above, alternate delivery times must take place within 36 hours of placing your order. We do not hold bags, or place a reservation on them.

RETURNING A BAG
1. How do I return a bag?
To return a bag, simply access your Order History under "My Account". Next to each order is a "Return" icon which will notify us of your intention to return a bag. We will then get in touch with you to arrange for a collection date and time.

USING THE SITE
1. Do I have to sign up as a member?
In order to use our service, you must sign up for a member account for us to process your orders.

2. Are there any membership fees?
Membership to use our site is free, and there are no hidden membership fees.